Evidence · correspondence
WhatsApp excerpts — 2024-2026
Selection from ~340 messages over 19 months. Full export available to lawyers.
Anonymised public versionThis version contains no personal data of the buyer. The full non-redacted version is available to lawyers through the restricted zone.
| Document | Selection of WhatsApp correspondence with MASA Real Estate |
|---|---|
| Period | October 2024 — May 2026 (19 months) |
| Full export | ~340 messages · available via lawyer zone |
| Anonymisation | names replaced with role (purchase team / after-sales / manager) |
Pattern
Full correspondence shows a consistent pattern over 19 months:
- Buyer asks concrete question or reports issue
- MASA staff replies with reassuring phrasing ("we are looking into it", "within weeks", "we will do our best")
- No written commitment, no date, no action
- On follow-up: read, no reply (silencio)
- Only after pressure (lawyer, social-media threat, external escalation) does a new reassuring response arrive
Excerpt 4 — Admission LPO not filed (December 2025)
Buyer (12-12-2025): I just spoke to the Ayuntamiento Santa Pola. They have no record of any LPO application for our property. Can you explain?
After-sales (12-12-2025): I will check with our urbanism department. There may be a delay in the filing.
Buyer (13-12-2025): A "delay in filing" after 16 months? Please confirm by end of day if the application has been filed or not.
After-sales (13-12-2025): I have to be honest with you — the application has not been filed yet. We need to finalise some documents first.
Excerpt 5 — Power disconnected (April 2026)
Buyer (21-04-2026 19:45): URGENT — the electricity has been disconnected at the property. My tenant is in the property right now. i-DE says the contract was cancelled because there is no LPO. Please call me immediately.
Manager (no reply — phone unanswered)
Buyer (22-04-2026 08:20): I had to put my tenant in a hotel last night. €80/night. This is your responsibility.
Full WhatsApp export (all ~340 messages, non-redacted, with real names and phone numbers) available to lawyers via the restricted zone.